One of my first questions when I first heard about the video verification option was, “What app do they use?” As it turns out, Google uses their Hangouts application to host the video call. If you carry tools or other instruments of your trade in your vehicle, that’s ideal.” Setting up the video verification call, and what to expect. This will include showing our specialist the license plate of your registered motor vehicle (sorry, no public transit accepted at this time) and your business logo on the vehicle. “- Vehicle – To show us how you get to your customers. Here’s an extract from an email to another business with a bullet point explaining this option: Unsurprisingly, he leaped at the chance to potentially resolve this mess once and for all (though he was understandably annoyed after having bent over backwards more than once to try and appease Google).Īs a side note, a bit of research indicates that Google also offers video verification as an option for delivery-type businesses as well. I was intrigued, so I passed the email along to our client to see if he was amicable. We simply have not been able to get satisfaction, despite innumerable emails, phone calls, and even having the client send a number of photos showing the business’s entrance, signage, and details about the other businesses that share the building.īut a couple of days ago, after yet another email sent to Google’s My Business division, I received the following: Some peculiarities in how the business lists its address–the business shares a building with a number of other businesses, and chooses not to use a suite number, as it’s by far the largest business in the building–have apparently displeased the Google gods. This has been going on for more than two months now, to no avail. Over the past couple of months, I’ve been collaborating with a client on what has been, without a doubt, the most difficult business verification process that I have ever dealt with. But Google now offers an alternative verification option: video verification. But when it doesn’t work right, it can be a nightmare. When the process works, it’s actually very easy, requiring just a few minutes of effort and the patience to wait three to five days for the address verification postcard to arrive. Over the last few years I’ve spent dozens of hours requesting verification postcards, re-requesting postcards after the previously requested postcard didn’t show up, re-re-requesting postcards, writing emails to Google My Business representatives, explaining on the phone that, no, for some mysterious reason we didn’t receive the postcard, and no, we didn’t receive the phone call to verify by phone…
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